Answers You Need
What is included in the price?
We do all the work for you! We will deliver, set up/style, tear down, pick up, and launder/disinfect all items for future use. We include the tent, memory foam bed, all linens (for hygiene purposes we DO NOT supply a pillow for sleeping), blanket, styling decor, table light, globe string lights, light box, and bed tray. Each theme varies slightly regarding actual styling decor and is subject to availability.
Which payment methods do you accept?
We accept PayPal and Venmo for deposit payment. We accept PayPal, Venmo, or cash for the final payment. All final payments are due 7 days prior to your event.
How do I book?
Send us a message through our contact us/party inquiries page or email us at email@example.com. Please read all Terms and Conditions listed on our website prior to booking. We will then contact you to discuss and book your event. After customizing your perfect party, will email you an invoice for payment detailing your event agreement. Your event is not booked until we receive your deposit payment. We require a $50 deposit at the time of booking via PayPal or Venmo. Final payment is expected no later than 7 days prior to your event date. A $100 refundable damage fee with be added to all invoices and will be due to final payment.
How much space do I need for a tent event? What do I need to do to prepare my space before your arrival?
Each tent set up is approx 75" long x 50"wide and the teepees are 63" high. We need a large clear area to set up that is free of furniture prior to our arrival. The tents can be arranged in a variety of configurations to fit into your space. If you have any concerns about your space, we can call you to discuss and look at pictures of your space to assess. Good set up areas are usually a living area or basement cleared of furniture.
What is your policy for damaged products?
A $100 refundable damage fee is collected with final payment. It covers damages, staining, broken/lost items, or items needing excessive cleaning as determined by Let's Slumber It. If everything is returned clean and undamaged, your damage fee will be returned within 2 business days. Urine or blood will result in a partial or full loss of your deposit. Pet hair may incur a loss of your entire deposit. Please keep all pets off all Let's Slumber It property.
Do I launder the linens after use? How do you launder and sanitize your products?
No we do all that! We take cleaning very seriously at Let's Slumber It. After each event, all linens and blankets are washed in allergy free detergent and a laundry disinfectant on the rinse cycle. Items not suitable for washing machines like tents, styling items, etc are cleaned thoroughly with disinfectant spray or steam clean/dry cleaned in a dryer on a sanitize setting. Other items like bed tables, lanterns, etc are wiped down with disinfectant wipes. When not in use, the items are stored in plastic containers until the next rental.
Can I host a party outside?
No, our tents are not for outdoor use. Please do not take any element from your tent setup outdoors. Luxury picnic may be set up outside weather permitting.
Can you eat in the tents?
Dry snacks like popcorn, trail mix, etc are permitted on the tray tables only. We ask that you do not eat staining foods, juices, sodas, use slime, fingernail polish, make up or any other highly staining substance in or around our tent setup.
Do you provide pillows for sleeping?
No, due to hygiene reasons we do not provide pillows for sleeping. Please ask your guests to provide their own pillows prior to their arrival. We do ask that you remove our styling items such as decorative pillows and stuffed animals from the setup when it is time for bed and guests can use their own pillows for sleep.
How much time is needed for set up and when does that take place?
Set up can take anywhere from 45 mins to 2 hours depending on your number of tents for your event. We do try to work quickly! Typically set up is done during daytime hours so everything is ready well before your event start time.
What areas do you service and are there any travel fees?
Our service area includes Ankeny, Polk City, Granger, Grimes, Urbandale, Waukee, West Des Moines, Clive, Des Moines, Bondurant, Huxley, and Ames. We currently do not service the Adel, Van Meter, Norwalk, Winterset, Pleasant Hill, or Runnells areas. Sorry!
What ages are your tents geared towards?
Our events are best suited for ages 5 and up. Events must be supervised by adults at all times. No children age 3 and under should be on our teepees or setups at any time for safety. All guests must be potty trained.
What is your cancellation policy?
We ask that you cancel or reschedule as soon as possible if a conflict arises. If you cancel less than 7 days prior to your event, your deposit will be forfeited (only exception is cancellation due to inclement weather or illness/exposure to COVID-19). Clients MUST email
firstname.lastname@example.org at least 7 days PRIOR to the scheduled event to reschedule for a future date to avoid forfeiting your deposit. We will try to accommodate your new event date, but themes and dates are subject to availability. If the event is cancelled for any reason, INSTEAD of rescheduling for a future date, A $50 cancellation fee will be retained and the rest of your deposit returned. If you have any questions about our policy, please contact us BEFORE booking to clarify any questions you may have. Thank you for understanding.